VACAVA Inc & TSG Partner to Deliver VACAVA Customer Care Solution.
Rochester, MN - October 24, 2007 -- VACAVA, a leading provider of Contact Center solutions and TSG an IBM Premier Business Partner, today announced a strategic partnership focused on providing VACAVA's Customer Care solution to small & medium customers.
"We want to ensure that our customer always receive excellent customer support". says Terry Bird, President & COO of VACAVA. "So TSG is the type of partner we were looking for - very highly regarded by their customers and with a reputation for providing great customer support".
VACAVA Customer Care is a ground breaking product that combines all contact center models into one integrated solution. It provides the capability to efficiently blend calls across the call center, maximizing the use of available resources to support inbound, outbound or help desk call handling.
"We are always looking for innovative products that allows us to deliver increased value to our customers". states Mike Dubois, COO of TSG "and that's why VACAVA Customer Care is a good fit for us. We have some customers that require a full telephony integrated contact center solution and others that don't need the integration. This solution works in both environments and positions the stand-alone customer to easily move to the integrated solution when they are ready. It's investment protection for them and that's important."
"Their knowledge of their customers' businesses and deep System i skills coupled with VACAVA's contact center expertise, enable us to deliver a complete solution at an outstanding value to our mutual customers. I couldn't think of a better combination to provide a complete and easy to use solution for System i customers", says Terry Bird. " We believe this solution will be welcomed by hundreds of customers who are eager to improve their customer service in a cost effective manner".